Shipping & Delivery
At 3zbio, we are dedicated to delivering your products in a timely and efficient manner. Our comprehensive shipping and delivery policies ensure that you receive your order as quickly as possible. Please read through our policies to understand how we handle shipping and delivery.
Shipping Methods
We offer a variety of shipping methods to meet your needs. You can choose the shipping method that best suits your requirements during the checkout process.
1. Standard Shipping
Our standard shipping option is available for all orders. Orders are typically processed within 1-2 business days and delivered within 5-7 business days. This option is free for orders over $50, and a flat rate of $5 applies for orders below $50.
2. Express Shipping
For faster delivery, choose our express shipping option. Orders are processed within 1 business day and delivered within 2-3 business days. A flat rate of $15 applies for all orders.
3. International Shipping
We offer international shipping to select countries. Delivery times and shipping costs vary based on the destination. Customers are responsible for any customs duties or taxes applicable in their country. Please note that international shipping times may be longer due to customs processing and other factors.
Order Processing
Once you place an order, it goes through several stages before it is shipped:
- Order Confirmation: You will receive an order confirmation email with your order details and a unique order number.
- Payment Processing: We will process your payment and confirm receipt.
- Order Preparation: Our team will prepare your order for shipment, including picking and packing your items.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been shipped.
Tracking Your Order
After your order has been shipped, you can track its progress using the tracking number provided in the shipping confirmation email. Simply visit the carrier’s website and enter the tracking number to view the latest updates on your shipment.
Delivery Timeframes
The delivery timeframe depends on the shipping method selected and the destination of the order. Here are the estimated delivery times for our shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: Varies by destination
Shipping Costs
The cost of shipping depends on the shipping method selected and the order value:
- Standard Shipping: Free for orders over $50, $5 for orders below $50
- Express Shipping: $15 for all orders
- International Shipping: Calculated at checkout based on destination and order weight
Delayed Shipments
Occasionally, there may be delays in shipping due to factors beyond our control, such as weather conditions, carrier issues, or high order volumes. If your order is delayed, we will notify you via email and provide an updated delivery estimate. We appreciate your patience and understanding in such situations.
Missing or Damaged Shipments
If your shipment is missing or arrives damaged, please contact our customer service team immediately at support@3zbio.com . We will investigate the issue and work to resolve it as quickly as possible. Please provide your order number and any relevant information to help us assist you better.
Delivery Address
To ensure successful delivery, please provide an accurate and complete delivery address when placing your order. 3zbio is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your delivery address, please contact our customer service team as soon as possible after placing your order.
PO Boxes and APO/FPO Addresses
At this time, we do not ship to PO boxes or APO/FPO addresses. Please provide a valid residential or business address for delivery.
Holiday Shipping
During peak holiday seasons, shipping times may be longer due to increased order volumes. We recommend placing your orders early to ensure timely delivery. We will do our best to process and ship orders as quickly as possible during these periods.
For any questions or concerns regarding shipping and delivery, please contact our customer service team at support@3zbio.com . We are here to help and ensure that your experience with 3zbio is a positive one.